Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached. Items must be returned to us in perfect condition.
All products come in their own package, and must be returned in their original, undamaged box as this is considered part of the product.
Please do not wear our knitwear before returning. We will only accept returns of items that have not been worn, used, washed or altered.
bieq knitwear reserves the right to reject any returned items that do not meet the above requirements.
If your return is rejected, you will be notified via email.
After following our procedure, you can send your returning product(s) to:
bieq
Kokstraat 29
2011JN Haarlem
Netherlands
The costs incurred for the return shipment are on you. After we receive the product, we will check it and if the return is accepted we will refund the total price of the product(s) you returned through the payment system you used to pay us. The shipping costs incurred will not be refunded.
Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated.
In case we have not received a written proof of a return, we allow 30 days to issue a refund.
EXCHANGE Important information on returns :
If you would like to exchange an item, please contact us first by sending an email to bieq.knitwear@gmail.com
Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached. Items must be returned to us in perfect condition.
All products come in their own package, and must be returned in their original, undamaged box as this is considered part of the product.
Please do not wear our knitwear before returning. We will only accept returns of items to exchange that have not been worn, used, washed or altered.
bieq knitwear reserves the right to reject any returned items that do not meet the above requirements.
After following our procedure, you can send your returning product(s) to:
bieq
Kokstraat 29
2011JN Haarlem
Netherlands
The costs incurred for the exchange shipment are on you.
After we receive the product, we will check.
bieq reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
If your return is accepted for exchange, please allow us an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.
GIFT RETURNS
Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange on a gift purchase, we must first locate the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email address, or the order number itself.
Please note that gift returns for refund can only be issued to the original form of payment (the purchaser’s).
